You have the option to arrange your own freight. Please speak to your Sales Rep who may be able to offer you some compensation towards your own freight costs.
We will assist in the process and offer guidance if you would like to arrange your own delivery.
We require a minimum of 48-hours’ notice prior to your arranged freight collection/delivery.
As some of our items are large, we use various couriers and freight services depending on item and location.
When your order is despatched, you will receive an email detailing the couriers and freight name, and an approximate delivery date. We will also instruct the driver to call before they deliver.
We are not responsible for any additional fees/permits/costs/charges that are imposed by the delivery location.
Unless pre-arranged and cost agreed, the Customer is required to have a forklift on site and is responsible for unloading. The Customer may be charged for a failed delivery if suitable equipment.
is not available on site for unloading. Avocado Expandable Homes is not responsible for any delivery delays once your items have been collected by a transport company.
We only allow for the product to be placed within 20 metres of an accessible, unobstructed entry, suitable for the vehicle delivering the product.
Unless agreed to in writing prior to dispatch our delivery services do not include lifting over, under, into or onto any structures, placing in or on a specific location like foundations or footings.
Charges may be incurred by the Customer due to unsuitable site conditions, e.g., preparation, weather, off loading delays, etc.
It is the Customer’s responsibility to ensure the delivery site is clear, easily accessible and a forklift is available for unloading if required.
Delivery denied once approved by the Customer may incur a fee payable by the Customer.
Incorrect delivery information resulting in freight delays may incur a fee payable by the Customer.
If any items arrive with defects or damage, the Customer must notify us within 5 days of delivery by phone on +61 7 3063 0229 and email images and details to [email protected]. Once your
notification has been received and verified, an Avocado Expandable Sheds’ representative will be in contact to assist.
Storage fees maybe incurred by the Customer after 7 days’ notice the product is available for delivery.
A storage charge is at the sole discretion of Avocado Expandable Homes based on a daily rate of 0.5% of the purchased price, billed in 24-hour blocks.
Any variations to a standard design would need to be signed off approved by the Customer prior to production as a “special design”. If for some unknown reason the Customer needed to cancel any order that is a “special design”, we reserve the right to withhold any amounts applicable to all variations for this special design. These amounts would include both the reduction and addition to the price where any reduction amount would be taken as a positive number which would be added to any addition to calculate the withholding figure.
For further information, please speak to your Sales Rep.
Avocado Expandable Sheds handles returns and processes refunds in accordance with the Australian Consumer Protection legislation